1. About these Terms
1.1 These Agent Terms and Conditions ("Terms") are a contract between ValuQ Ltd, a company registered in England and Wales with company number 17240955, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("ValuQ", "we", "us", "our"), and the estate agency business that registers for an agent account ("you", "your").
1.2 You accept these Terms by ticking the acceptance box when you register, when you choose a Plan, or when we ask you to accept an updated version. We keep a record of the version you accepted and of the date, time and device details of your acceptance.
1.3 These Terms are for businesses only. You confirm that you use the Platform in the course of an estate agency business and not as a consumer.
1.4 The person who accepts these Terms confirms that they are authorised to accept them on behalf of the Agency.
1.5 These Terms apply to your use of ValuQ's services for estate agents, including the agent portal at agents.valuq.co.uk and the emails, texts, notifications and browser tools that go with it (together, the "Platform"). Our website Terms of Service are written for homeowners and do not apply to your use of the Platform.
1.6 Our Privacy Policy explains how we use personal data about you and your Users.
2. Words with special meanings
2.1 In these Terms:
"Agency" means the estate agency business that accepts these Terms, including every branch, office, franchise territory and trading name it owns, controls or operates, and any business under common ownership or control with it.
"User" means any individual you allow to use the Platform on your behalf, including your staff and team members.
"Homeowner" means a person who asks for valuations through the Platform, and includes any joint owner of the Property, the Homeowner's spouse or civil partner, any executor, administrator or attorney acting for them, and anyone else acting on their behalf.
"Property" means the home described in a Brief.
"Brief" means the information about a Homeowner's Property that we make available to you on the Platform, including photos and notes.
"Distributed": a Brief is Distributed to you when it is first made available to your account, or first sent to you by email, text or notification, whether or not you open it or send a Valuation. Reminders, updates and further invitations about a Brief already Distributed to you do not Distribute it again.
"Valuation" means your response to a Brief on the Platform, including your figures, fees, terms and reasoning.
"Connect" means the Homeowner's choice, made on the Platform, to share their name and contact details with you. "Connection" and "Connected" have matching meanings.
"Homeowner Details" means the Homeowner's name, phone number, email address and full address, and any other information about the Homeowner we share with you on Connection.
"Instruction" means any agreement or arrangement, written or not, under which anyone in your Agency markets the Property for sale, sells it or seeks to sell it, including sole agency, joint sole agency, multi-agency and informal arrangements, and any agreement to do so in future. It does not include letting or managing the Property.
"Attribution Period" means the six (6) months starting on the date a Brief is first Distributed to you.
"ValuQ Instruction" has the meaning in clause 9.1, and "First Instruction" means your Agency's first ValuQ Instruction.
"Working Hours" means the time between 00:00 on Monday and 00:00 on Saturday, UK time. Bank holidays count as Working Hours.
"Working Day" means Monday to Friday, excluding bank holidays in England.
"Coverage Area" means the postcode districts (for example SS14) for which you choose to receive Briefs.
"Trial" means your free use of the Platform before your First Instruction, and "Plan" means one of the paid plans in Schedule 1.
3. Who can join, and approval
3.1 To register, and for as long as you receive Briefs, you must:
(a) carry on estate agency work in the United Kingdom as a business;
(b) be a member of a redress scheme approved under the Consumers, Estate Agents and Redress Act 2007 (currently The Property Ombudsman or the Property Redress Scheme);
(c) be supervised for anti-money laundering purposes as the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 require;
(d) not be subject to a prohibition or warning order under the Estate Agents Act 1979, or to any other ban that prevents you from doing estate agency work; and
(e) hold client money protection where the law requires it.
3.2 You must give us evidence of any of these on request, and tell us within 5 Working Days if any of them stops being true.
3.3 We may check the information you give us, and whether you meet clause 3.1, before we send you Briefs and at any time afterwards. We may refuse or suspend an account that does not meet clause 3.1 or that we cannot verify. Our checks do not replace your own legal duties.
3.4 Membership of a professional body such as Propertymark or RICS is welcome but not required.
4. Your account and your Users
4.1 You must give us accurate and complete information about your Agency, and keep it up to date. This includes the legal name and registered or main address of each business that forms part of your Agency under clause 2.1, and all trading names, branch addresses and contact details.
4.2 You are responsible for everything done through your account, including by your Users. Each User must have their own login, and logins must not be shared.
4.3 The sign-in links we send you by email or text open your account without a password. Treat them like a password: do not forward them, and tell us at once if you think one has been misused.
4.4 We add Users to your account at your request. Your Plan may limit the number of Users (Schedule 1).
4.5 Each Agency may hold one account unless we agree otherwise in writing. You must not open a further account, or let a connected business open one, to get round a limit, a suspension or the fees in clauses 9 and 10.
4.6 You must tell us straight away about any unauthorised access to your account or any security incident affecting it.
5. Your Coverage Area
5.1 You choose the postcode districts in your Coverage Area. Your Plan sets how many you may choose (Schedule 1), unless we agree a larger Coverage Area with you in writing. You must choose only districts where you actively sell homes and can serve Homeowners properly.
5.2 We send you Briefs for Properties in your Coverage Area. We may also send you Briefs for Properties outside your Coverage Area but near it, usually where too few agents cover the Property. These count toward your monthly allowance under your Plan. You may dismiss any of them under clause 6.7, and you may ask us in writing not to send you Briefs outside your Coverage Area.
5.3 For 90 days after your Plan starts or changes, you may not remove or replace postcode districts in your Coverage Area without our agreement. You may add districts at any time, up to the number your Plan allows (Schedule 1).
5.4 We may adjust your Coverage Area if it does not reflect where you trade.
6. How Briefs work
6.1 We Distribute each Brief to a limited number of local agents we have approved whose Coverage Area includes the Property (or, under clause 5.2, is near it). We do not promise any number of Briefs, or that any Homeowner will Connect with you or instruct you.
6.2 Your Plan sets how many Briefs you may receive each calendar month, and we may also limit how many you receive in any seven days so that Briefs are shared fairly and answered in time (Schedule 1).
6.3 Homeowners confirm their phone number or email address before their Brief is Distributed. We do not check the other details a Homeowner gives us and do not promise they are complete or accurate.
6.4 What a Brief shows. Before a Homeowner Connects with you, the address in a Brief shows the street name and postcode and is designed to leave out the door number, flat number and house name. Photos and notes provided by the Homeowner may still show details of the Property. A Brief may also show some details as ranges rather than exact figures (for example floor area, years owned and length of lease). The Homeowner's full details are shared only if they Connect with you.
6.5 Time to respond. You have 48 Working Hours from when a Brief is first Distributed to you, or until any later deadline we tell you, to send your Valuation. While the Homeowner is still deciding we may accept a Valuation after that time; the Homeowner will see that it arrived late.
6.6 A Homeowner may later add photos and invite you to value again within a new deadline, which we will tell you.
6.7 You may decline a Brief by dismissing it. Not responding, or responding late, may affect how Briefs are shared with you in future.
6.8 How long you can see a Brief. You can see a Brief while the Homeowner's request is open, and for 30 days after the request closes (because the Homeowner closes it, we close it at their request, or it has had no activity from the Homeowner for 90 days) or the Homeowner Connects with another agent. After that you keep a short record showing the area, property type, number of bedrooms, your Valuation and the outcome. If the Homeowner Connects with you, you keep the Brief and the Homeowner Details. If a request is deleted, including because the Homeowner deletes their account, the Brief, your Valuation and any record of them are removed from your account straight away, even if the Homeowner Connected with you. This does not affect Homeowner Details we have already sent you, which you must handle as clause 11.3 requires.
7. Keeping Briefs confidential, and no contact before Connection
7.1 A Brief is confidential to your Agency. You may use it only to prepare and send your Valuation and to deal with the Homeowner through the Platform. Researching sold prices, comparable homes and the local market to prepare your Valuation, including with the Platform's own tools, does not breach clause 7.2(b), and nor does recognising the Property from the Brief or from that research. Using the Property's street, postcode, type or number of bedrooms as search terms on a property portal or data service for that research does not breach clause 7.2(d). Clause 7.2 still applies to everything else, including after you recognise the Property. Once the Homeowner Connects with you, you may also use the Brief to deal with the Homeowner directly about the Property and any services they ask you for, on the same terms as clause 11.3 applies to Homeowner Details.
7.2 Until the Homeowner Connects with you, you must not, and must make sure that no one in your Agency or acting for you does:
(a) contact, or try to contact, the Homeowner other than by sending a Valuation or message through the Platform, including by phone, email, letter, text, social media or calling at the Property;
(b) try to find out the address of the Property or who the Homeowner is, for example by comparing the Brief with public registers (such as the energy performance certificate register, HM Land Registry, council tax records or planning records), online maps or street imagery, property portals or earlier sale listings, or by searching for the Brief's photos online;
(c) deliver leaflets to, canvass, send marketing to or visit homes in the Property's street or postcode in a way that is prompted by the Brief or aimed at reaching the Homeowner;
(d) share the Brief, or any part of it, with anyone outside your Agency, including any other estate agent, property portal, lead-generation service or data business; or
(e) copy the Brief into any system used for prospecting, marketing or lead generation. Keeping your own record of the Valuations you send is allowed.
7.3 Local marketing that you would carry out anyway, and that is not prompted by or aimed at a Brief, does not breach clause 7.2(c). Marketing is treated as not prompted by a Brief if records made before the Brief was Distributed to you show that you had already planned or started it, or that it continues a regular pattern of marketing (for example a monthly leaflet drop). Clause 7.2(c) still applies to anything aimed at reaching the Homeowner.
7.4 If a Homeowner contacts you directly about the Property before Connecting on the Platform, you may reply to them, and doing so is not a breach of clause 7.2(a). You must tell us about that contact within 5 Working Days, through the agent portal or by email to support@valuq.co.uk, giving the Property address and the date and means of contact. Any Instruction that follows during the Attribution Period is a ValuQ Instruction (clause 9.1), which you must report under clause 9.3.
7.5 Clauses 7.2(a) and 7.2(c) apply to each Brief until the later of the end of its Attribution Period and the date the full Brief stops being available to you under clause 6.8. Clauses 7.1, 7.2(b), 7.2(d) and 7.2(e) have no time limit. This clause 7 survives the end of these Terms.
8. Valuations and your conduct
8.1 Every Valuation must be your genuine professional opinion of the price the Property is likely to achieve, made in good faith from the information available and supported by your reasoning. You must not overvalue a Property to win an Instruction.
8.2 Your Valuation must state your fees clearly and completely, including whether VAT is included, and any minimum contract period, withdrawal fee or other material term. You must not later charge the Homeowner fees that you did not disclose.
8.3 Your Valuations and messages must not contain phone numbers, email addresses or other contact details, or links other than links to comparable property listings entered in the space the Platform provides for them, and must not invite the Homeowner to contact you outside the Platform before Connecting. The Platform may block text that does.
8.4 You must comply with every law and code that applies to your business, including the Estate Agents Act 1979, the consumer protection provisions of the Digital Markets, Competition and Consumers Act 2024, anti-money laundering law, equality law, data protection law and your redress scheme's code of practice.
8.5 You must treat Homeowners with courtesy, respect their wishes about how and when they are contacted, and never harass or pressure them.
8.6 You may change your Valuation before the deadline. After the deadline you may ask us to let you amend it, and the Homeowner will be told of any amendment.
8.7 We may review Valuations and messages to check they comply with these Terms and the law, decline to show one that does not, and report concerns to your redress scheme or a regulator where the law allows. We do not check or approve your figures and are not responsible for them.
8.8 Homeowners may leave feedback on Valuations. We review feedback before you see it, and may remove personal details or unfair content.
9. ValuQ Instructions
9.1 Any Instruction for a Property whose Brief was Distributed to you, made during the Attribution Period, is a "ValuQ Instruction". This applies however the Instruction came about: whether the Homeowner contacted you directly, walked in, phoned, emailed, was referred or recommended to you, or instructed another branch or business in your Agency, and whether or not you sent a Valuation or the Homeowner Connected with you.
9.2 Until the Homeowner Connects with you, you must not use a Brief, or anything learned from it, to seek an Instruction for the Property other than through the Platform. Accepting an Instruction from a Homeowner who contacted you first is not a breach of this clause, provided you tell us under clauses 7.4 and 9.3.
9.3 You must tell us about every ValuQ Instruction, through the agent portal or by email to support@valuq.co.uk, giving the Property address, the date of the Instruction and the type of agency agreement. You must do so within 5 Working Days of the later of (a) the date the Instruction is agreed and (b) the date you know, or could reasonably tell from the information available to you, that it is a ValuQ Instruction. If you are unsure whether an Instruction is a ValuQ Instruction, tell us and we will confirm. An Instruction you could not reasonably have identified is still a ValuQ Instruction under clause 9.1.
9.4 Briefs do not show the full address, and after a Brief closes you keep only a short record (clause 6.8). If we reasonably believe an Instruction your Agency has taken is a ValuQ Instruction, we will tell you why and give you enough detail to check. You must confirm it, or give your reasons if you disagree, within 5 Working Days. If you disagree, we will consider your reasons and tell you in writing whether we still believe it is a ValuQ Instruction, and why.
9.5 We may ask you for reasonable evidence about any Instruction for a Property whose Brief was Distributed to you, for example the date of the agency agreement and how the Homeowner came to you. You must provide it within 10 Working Days.
9.6 Your First Instruction ends your Trial. Your Plan then starts on the Plan Start Date under clause 10.3.
9.7 If these Terms end before your Plan Start Date, and a ValuQ Instruction is then made for a Property whose Brief was Distributed to you before they ended, no Plan starts. Instead you must pay us £297 for that Instruction within 30 days of our invoice.
9.8 You must pay us £1,000 for each ValuQ Instruction you receive (a) after breaching clause 7.2 or clause 9.2 in relation to that Property, or (b) that you do not tell us about within 10 Working Days after you knew it was a ValuQ Instruction, or after we told you under clause 9.4 that we believe it is one (a reply under clause 9.4 given in good faith within those 10 Working Days counts as telling us, even if it disagrees). This is in addition to any fees due under clause 10 and any sum under clause 9.7, and applies whether or not your Plan has already started. This sum reflects our legitimate interest in protecting Homeowners' choice to stay anonymous until they Connect, and the fairness of the Platform to the agents who follow these Terms. Under clause 9.8(b) it also reflects our interest in being told about every ValuQ Instruction without having to investigate it, because our fees, and our ability to check that these Terms are kept, depend on those reports.
9.9 This clause 9 continues for the Attribution Period of each Brief and survives the end of these Terms.
10. Fees: free until your first instruction
10.1 You are free until your First Instruction (clause 9). Registering and using the Platform during the Trial costs nothing, and you do not need to give payment details.
10.2 During the Trial you have the allowances shown for the Trial in Schedule 1.
10.3 When your First Instruction happens, we will ask you to choose a Plan and set up payment, and we may pause new Briefs to you until you do, or until the Plan Start Date if that comes first. Your Plan starts on the date you choose it or, if you have not chosen one within 14 days of our request, on the Starter Plan from the end of those 14 days (the "Plan Start Date"). Until the Plan Start Date no fees are payable and, unless we pause Briefs to you, the Trial allowances in Schedule 1 continue to apply.
10.4 The fees for your Plan are set out in Schedule 1. They are payable monthly in advance from the Plan Start Date. All prices include any VAT that applies.
10.5 Minimum term. Each Plan has a minimum term of 12 months from the Plan Start Date (the "Minimum Term"). You must pay the fees for the whole Minimum Term, even if you stop using the Platform or we suspend your account because you breached these Terms, unless these Terms end early in one of the ways clause 15.7(b) describes. After the Minimum Term your Plan continues from month to month until these Terms end under clause 15.
10.6 You may move to a higher Plan at any time. The higher fee applies from the change, and your Minimum Term continues from the original Plan Start Date. You may move to a lower Plan only after the Minimum Term.
10.7 You pay through our payment provider, Stripe, by card. You authorise us to collect each fee when it falls due using the payment method you set up. If you have not set up a payment method by the Plan Start Date, we will send you an invoice for each fee when it falls due, and you must pay it by the method shown on the invoice.
10.8 If a payment fails, we will try again and tell you. If any amount is still unpaid 14 days after it is due, we may pause Briefs to you and suspend your account until it is paid, and we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
10.9 Fees are not refundable, except where these Terms say otherwise or the law requires.
10.10 We may change our prices by giving you at least 60 days' notice. A change does not apply during your Minimum Term. If your Plan has started, you may end these Terms under clause 15.5 before the new price applies.
10.11 Any discount or promotion we offer will be confirmed to you in writing and applies only as stated there.
11. Personal data
11.1 Each of us is a separate controller, under the UK General Data Protection Regulation and the Data Protection Act 2018, of the personal data it handles in connection with these Terms, and each of us is responsible for its own compliance.
11.2 A Brief leaves out the Homeowner's name, contact details and door number, but it may still allow the Property, and so the Homeowner, to be identified, for example from public records. You must treat every Brief as personal data, keep it secure, and not try to identify the Property or the Homeowner (clause 7.2), except as clause 7.1 allows. Clause 11.3(d), (f) and (g) apply to Briefs as they apply to Homeowner Details.
11.3 When a Homeowner Connects with you, we share the Homeowner Details with you at the Homeowner's request so that you can deal with them about valuing and selling their home. From then on you are responsible, as a controller, for how you use them. You must:
(a) use them only to deal with the Homeowner about the Property and any services the Homeowner asks you for;
(b) not use them for marketing, or add them to any marketing or mailing list, unless the Homeowner has separately agreed as the law requires;
(c) not sell or disclose them to anyone else, except your professional advisers and service providers acting for you, or where the law requires;
(d) keep them secure;
(e) keep them only for as long as you need them for that purpose, or for as long as the law requires (for example your anti-money laundering records if you are instructed), and then delete them securely;
(f) tell us within 48 hours of becoming aware of any personal data breach involving Homeowner Details, and cooperate with us and the Homeowner; and
(g) help us, within a reasonable time, to deal with any request or complaint from a Homeowner about their data.
11.4 You must have your own privacy notice and, where the law requires it, pay the data protection fee to the Information Commissioner's Office (or any body that takes over its functions).
11.5 Schedule 2 summarises how Homeowner personal data is shared.
12. Your agency's name and logo
12.1 You give us a non-exclusive, royalty-free licence, for as long as you have an account and for a reasonable time afterwards to update our materials, to use your Agency's name, trading names, logo, description, website address and publicly available ratings:
(a) to show Homeowners which agencies have received their request and who sent each Valuation;
(b) on our website, in the Platform and in our marketing, including our map of agencies on ValuQ, lists of agencies in an area, and area rankings shown to agents in the Platform and used by our team when speaking to Homeowners (which show names and positions but not the figures behind them); and
(c) in our communications with Homeowners.
12.2 If you have not given us a logo or description, we may use the ones published on your own website. You may change or remove them at any time by contacting us.
12.3 You may ask us to stop showing your Agency under clause 12.1(b), and we will do so within 10 Working Days. You will still be named to Homeowners whose requests you receive.
12.4 You confirm that you have the right to let us use the material you give us, and that our use of it under this clause will not infringe anyone's rights.
13. Acceptable use
13.1 You must not, and must not let anyone else:
(a) copy, scrape or collect data from the Platform by automated means;
(b) reverse engineer, disrupt or try to get round the security of the Platform;
(c) try to access another agency's account or data;
(d) misrepresent who you are or your Agency; or
(e) use the Platform to send anything unlawful, misleading or offensive, or in breach of any law.
14. Our role
14.1 ValuQ is a platform that lets Homeowners compare valuations from local estate agents. We are not an estate agent, we do not value properties, and we are not a party to any agreement between you and a Homeowner.
14.2 We will provide the Platform with reasonable care and skill, but we do not promise that it will always be available or free from errors. We may change the Platform's features, but will give you at least 30 days' notice of any change that significantly reduces what your Plan provides. If such a change takes effect during your Minimum Term, you may end these Terms by written notice before it takes effect, and you will not have to pay for the months after the Terms end.
14.3 If you have a complaint about us, email support@valuq.co.uk. We will acknowledge it within 2 Working Days and aim to respond in full within 14 days. If we cannot resolve it, either of us may propose mediation before starting court proceedings.
15. Suspension and ending these Terms
15.1 We may pause Briefs to you or suspend your account straight away if:
(a) you breach clause 3, 7, 9 or 11, or we reasonably suspect that you have;
(b) any amount remains unpaid 14 days after it is due (clause 10.8);
(c) you become insolvent or stop trading; or
(d) we reasonably believe your conduct puts Homeowners or the Platform at risk.
15.2 We will tell you why, unless the law or an investigation prevents it. You may ask us to review a suspension within 10 Working Days, and we will reply within 10 Working Days. A suspension based only on our suspicion under clause 15.1(a), or under clause 15.1(d), will end after 10 Working Days unless we tell you in writing why we need more time to finish our investigation, and it will end within 30 days in any case unless we find that you have breached these Terms. If we lift a suspension without finding that you breached these Terms, we will credit a proportionate part of your fees for the time you were suspended against your next invoice, or refund it if these Terms have ended.
15.3 Either of us may end these Terms by written notice if the other commits a serious breach that is not put right within 14 days of being asked to, or straight away if the breach cannot be put right.
15.4 We may also end these Terms straight away by written notice if (a) you become insolvent or stop trading, or (b) you no longer meet clause 3.1 and do not put this right within 14 days of our asking you to.
15.5 During the Trial, you may end these Terms at any time by closing your account or giving us written notice. After your First Instruction, you may end these Terms at the end of the Minimum Term, or at any time after it, by giving 30 days' written notice.
15.6 We may end these Terms for any reason by giving 60 days' written notice.
15.7 When these Terms end:
(a) your access to the Platform ends;
(b) fees for the rest of your Minimum Term, and any sum under clause 9.7 or 9.8, remain payable on the dates they would have fallen due, except that you do not pay fees for any period after these Terms end if they end under clause 15.6, clause 14.2 or clause 20.6, or because you ended them under clause 15.3 for our serious breach;
(c) clauses 7, 9, 11, 12 (for the period stated in clause 12.1), 16, 17, 18 and 20 continue to apply; and
(d) you must stop using any Brief, and delete Homeowner Details as clause 11.3(e) requires.
16. Responsibility for loss
16.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited or excluded.
16.2 Subject to clauses 16.1 and 16.5, neither of us is liable to the other for any loss of profit, revenue, business, goodwill or opportunity, or for any indirect or consequential loss.
16.3 Subject to clause 16.1, our total liability to you under or in connection with these Terms in any 12-month period is limited to the greater of £1,000 and the fees you paid us in the 12 months before the event giving rise to the claim.
16.4 You will reimburse us for any losses, costs and reasonable legal fees we suffer because of a claim by a Homeowner, a regulator or anyone else arising from your breach of clause 7, 8, 9 or 11, except to the extent that our own breach of these Terms or our negligence caused them. If we receive a claim for which we may ask you to reimburse us, we will tell you promptly and give you the details, take your reasonable views into account, and take reasonable steps to limit our losses. Where the law allows, we will not admit or settle the claim without first consulting you.
16.5 Clause 16.2 does not limit or exclude your obligation to pay fees under clause 10 or any sum under clause 9.7 or 9.8, your obligations under clause 16.4, or your liability for breach of clause 7, 9, 11 or 17, including any loss of revenue or business we suffer because a ValuQ Instruction was not reported or was won outside the Platform.
17. Confidentiality
17.1 Each of us will keep the other's confidential information confidential and use it only for the purposes of these Terms. Our confidential information includes Briefs and any information about our pricing, business and the Platform that is not public. Yours includes any information about your Agency's business that you give us and that is not public, but not anything that clauses 8.7, 12 or 18 allow us to show or use. Clause 7 sets out how you must treat Briefs and clause 11 how you must treat Homeowner Details, and where those clauses differ from this clause 17, they apply.
17.2 This does not apply to information that is public (other than because of a breach of these Terms), or that the law, a court or a regulator requires to be disclosed.
18. Intellectual property
18.1 We own the Platform and its content, other than the material you provide.
18.2 You own your Valuations. You give us a non-exclusive, perpetual, royalty-free licence to show them to the Homeowner, keep them as a record, and use them in anonymised and aggregated form, so that no Valuation, agency or home can be identified, for research and market insight.
19. Changes to these Terms
19.1 We may update these Terms. We will give you at least 30 days' notice, by email and in the agent portal, of any change that is not in your favour.
19.2 For any change to fees (other than a price change under clause 10.10), the allowances in Schedule 1, the Minimum Term, clause 9 or clause 16, we will ask you to accept the new version before it applies to you. If you do not accept it, the version you accepted continues to apply to you, including to any Plan and Minimum Term that start after the change, until these Terms end under clause 15.
19.3 A price change under clause 10.10 applies as that clause says. Any other change applies when the notice period in clause 19.1 ends.
20. General
20.1 Notices. Notices to us must be sent by email to support@valuq.co.uk or by post to our registered office. We will send notices to you by email to the address on your account.
20.2 Entire agreement. These Terms, their Schedules, and any written confirmation of your Plan, of an agreement under clause 4.5 or 5.1, or of an offer under clause 10.11, are the whole agreement between us about their subject, and replace any earlier terms, discussions or understandings about it.
20.3 Transfer. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a company that takes over our business.
20.4 Relationship. Nothing in these Terms makes either of us the partner, agent or employee of the other.
20.5 Third parties. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
20.6 Events outside our control. Neither of us is responsible for a delay or failure caused by events outside its reasonable control, except for a failure to pay. Whichever of us is affected must tell the other as soon as it reasonably can and take reasonable steps to limit the effect. If such an event stops us providing the Platform, or stops either of us doing what these Terms require, for more than 60 days in a row, the one of us not affected may end these Terms by written notice.
20.7 Severance and waiver. If any part of these Terms is found to be unenforceable, the rest continues to apply. A delay in enforcing a right does not waive it.
20.8 Law and courts. These Terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Schedule 1: Plans
The Trial column applies during the Trial (clause 10.2) and until the Plan Start Date (clause 10.3). The other columns apply from the Plan Start Date. Prices include any VAT that applies.
| Trial | Starter | Growth | Pro | |
|---|---|---|---|---|
| Price per month | Free | £99 | £149 | £299 |
| Postcode districts in your Coverage Area | 1 | 1 | 3 | 5 |
| Briefs per calendar month | 10 | 10 | 25 | 50 |
| Users | 1 | 1 | 3 | Unlimited |
Schedule 2: How Homeowner personal data is shared
| Item | Summary |
|---|---|
| Parties | ValuQ Ltd and the Agency, each a separate controller. |
| Before Connection | The Brief (street, postcode, town, property details, photos, reason for selling, timeline, mortgage and chain status) is shared with each agent it is Distributed to, so that the agent can send the Homeowner the Valuation they asked for and deal with them through the Platform (clause 7.1). It can often identify the Property, so both parties treat it as personal data (clause 11.2). |
| Purpose of sharing Homeowner Details | To let a Homeowner who has chosen to Connect deal with the Agency about valuing and selling their home. |
| Homeowner Details: when | Only when the Homeowner Connects with the Agency on the Platform. |
| Homeowner Details: what is shared | The Homeowner's name, phone number, email address and full address, any callback time they choose, and the Property details in the Brief without ranges. |
| ValuQ's lawful basis for sharing | Performance of ValuQ's contract with the Homeowner, who asks ValuQ to obtain valuations from local agents and chooses when to Connect (UK GDPR Article 6(1)(b)), for both the Brief and Homeowner Details. |
| Agency's use | As in clauses 7 and 11. |
| Security incidents | Agency notifies ValuQ within 48 hours of becoming aware of a breach involving a Brief or Homeowner Details. |
| Homeowner requests | Each party handles requests about its own processing and helps the other within a reasonable time. |
| Retention | Only as long as needed for the purpose, or as the law requires (for example anti-money laundering records). |
| Contacts | ValuQ: support@valuq.co.uk. Agency: the contact on its account. |
The earlier version of these terms is kept here.
ValuQ Ltd, company number 17240955, registered in England and Wales.